Systems Services



business process is a collection of linked tasks which find their end in the delivery of a service or product to a client.   A business process has also been defined as a set of activities and tasks that, once completed, will accomplish an organizational goal.  MNK Business Process service involve clearly defined inputs and a single output. These inputs are made up of all of the factors which contribute (either directly or indirectly) to the added value of a service or product. These factors can be categorized into management processes, operational processes and supporting processes.

Management processes govern the operation of a particular organization’s system of operation. Operational processes constitute the core business. Supporting processes such as human resources and accounting are put in place to support the core processes.

The definition of the term business process and the development of this definition since its conception by Adam Smith in 1776 has lead to such areas of study as Operations Development, Operations Management and to the development of various Business Management Systems.  These systems, in turn, have created an industry for BPM Software which seeks to automate process management by connecting various process actors via technology.

A process requires a series of actions to achieve a certain objective. BPM processes are continuous but also allow for adhoc action. Processes can be simple or complex based on number of steps, number of systems involved etc. They can be short or long running. Longer processes tend to have multiple dependencies and a greater documentation requirement.

IS (information system or information services)

1) IS (information system) is the collection of technical and human resources that provide the storage, computing, distribution, and communication for the information required by all or some part of an enterprise. A special form of is a management information system (MIS), which provides information for managing an enterprise.

2) IS (information services) is a common name for an organization within an enterprise that is responsible for its data processing and information system or systems.

A computer Information System (IS) is a system composed of people and computers that processes or interprets information. The term is also sometimes used in more restricted senses to refer to only the software used to run a computerized database or to refer to only a computer system.


ISO 9001 Quality Management System

What is a Quality Management System?

A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization. (i.e. areas that can impact the organization’s ability to meet customer requirements.) ISO 9001:2008 is an example of a Quality Management System.

Some people generically refer to the group of documents as a QMS, but specifically it refers to the entire system – the documents just describe it. A QMS is nothing more than good business sense.

The Concept of Quality Management

  • A Quality Management System in its basic concept is quite simple. It seeks to: Recognize the external quality related requirements specified in Licenses to Trade, guidelines, specified customer requirements, and the chosen management system standard(s)
  • Ensure that all requirements have been documented within the management system in the appropriate location in terms of defined specific system requirements
  • Confirm that employees receive applicable training in the quality system requirements
  • Outline performance processes, where applicable, to the quality system requirements
  • Produce records or evidence that system requirements have been met
  • Measure, monitor and report the extent of compliance with these performance procedures
  • Continually monitor and analyze changes to the requirements and confirm that all changes are reflected in changes to the specific requirements when necessary
  • Execute the audit and analyze the system processes and correct them when necessary
  • Include processes that will help continually improve the quality system.


Derived Benefits

  • improved profitability, improved revenues, improved budgetary performance,
  • reduced costs, improved cash flow, improved return on investment,
  • increased competitiveness, improved customer retention and loyalty, improved effectiveness of decision making, optimized use of available resources,
  • heightened employee accountability, improved intellectual capital, optimized, effective and efficient processes,
  • improved supply chain performance, reduced time to market,
  • enhanced organizational performance, credibility and sustainability.



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